Customer satisfaction is our top priority. We offer up to 7 days from date (received) for defective products to be returned. We will gladly exchange the damaged product for free of charge. Returned items must be new and in unused condition. A few of our vendors may be excluded from our return policy. Any exceptions are noted on the page of the item. Special orders where custom fabrics or colors are selected are non-refundable.
To return items for an exchange or refund please contact us via email or phone for an RMA (Return Merchandise Authorization). We ship items from multiple warehouses across the United States. Therefore, it is very important to contact us so we can provide the correct return warehouse address.
We don't accept return on parts, accessories, shelf’s, casters, poles etc.
Orders cannot be Cancelled once they are shipped. If you have decided to cancel, return or refuse delivery, customer responsible for the order original shipping charges, return shipping charges, and a 20% restocking fee to cover repair, cleaning and repackaging expenses. It will be deducted from your refund.
Returns are only accepted in their original boxes, and should be unassembled or opened.
Once an item has been assembled or out of original packaging it is no longer returnable.
Submitting a Return from the Store
Customers needing to request a return may do so under the Customer Service Menu. The customer must select the Order History menu and click the "details" button on the order needing a return.